FAQs

  • About 2nd Chance Paws
    There are no questions in this category
    Donations
  • How can I donate?

    You can donate directly to our PayPal account using the button below. If there is a specific shelter you would like to help, just add it in the note section and we'll make sure they receive the appropriate money.

  • Misc.
    There are no questions in this category
    Store
  • I ordered something from your online store, when can I expect to receive my order?

    We love getting things quickly when we order our own stuff so we aim to ship all products within 2 business days. If it's a custom order, it might take a little longer, but we will be sure to let you know this beforehand.  We ship most orders using USPS First-Class and Priority Mail so in most cases, you should receive your order within 4-5 business days.

  • What shipping methods do you offer?

    We ship everything First Class Mail and Priority Mail through the US Postal Service.  If you need expedited shipping, just send us a message and we'll be happy to make the appropriate arrangements.

  • Do you collect Sales Tax?

    Yes, we collect sales tax only if you live in the state of Virginia. Otherwise, no.

  • What if I need to cancel my order?

    Just <a href="mailto:info@2ndchancepaws.com">contact us</a> and we'll be happy to cancel your order and give you a full refund.

  • What is your Return Policy?

    We offer a 100% money back guarantee.  If you are not happy with your purchase for any reason, just mail the items back within 7 business days after delivery and we will issue a full refund.  Unfortunately, we cannot cover the postage costs of returns.

FAQs Dog